Frequently Asked Question
Subject:
Are there any concerns using Trend Micro Scanmail with TrackerOffice?
Status:
Publish
Category:
Tracker Office
Request Type:
Tracker Office, Tracker Office 2.2, Tracker Office 2.3
On the anti-spam manager program, turn off quaranteening html messages.
On the anti-virus program, turn off scanning the message body itself (not attachments, but the message body itself).
Yes! If not properly configured, Scanmail can prevent delivery of Tracker Mail and notifications. It may also delete the TrackerOffice Forms from the Organizational Forms Library. To prevent these and possibly other problems:
On the anti-spam manager program, turn off quaranteening html messages.
On the anti-virus program, turn off scanning the message body itself (not attachments, but the message body itself).